Crystal Lake Country Club

Communications & IT Specialist / Bartender

• Manage internal IT systems and communication platforms, ensuring seamless operation and quick resolution of technical issues.

• Design and distribute club-wide communication materials, streamlining member updates and event promotions.

• Provide excellent member service in bartending role, maintaining a high standard of professionalism and accuracy.

• Collaborate with team members and vendors to ensure smooth day-to-day club operations.

Anthem Country Club

Server

• Upsold products effectively, increasing daily sales and ensuring customer satisfaction.

• Resolved conflicts calmly and professionally, leaving clients with a positive experience.

• Conducted site visits and secured bookings with a nearly 100% closing rate.

• Managed a team of 30 employees, overseeing scheduling and improving efficiency.

• Represented the club at expos, generating leads and securing 15+ booked events.

Boulder Ridge Country Club

Banquet Manager (July 2021 - February 2022)

Server & Valet (November 2017 - July 2021)

Food Runner & Busser (February 2016 - November 2017)

• Built and led a new banquet team with zero turnover.

• Developed streamlined event processes, improving communication and execution.

• Coordinated with chefs, vendors, and clients to ensure event success.

• Held highest monthly sales consistently.

• Recognized multiple times for outstanding service and leadership.

Markraft Counters

Marketing & Installations

• Built and maintained the company website, including technical troubleshooting and content updates.

• Installed custom countertops with precision, ensuring high-quality finishes and adherence to client specifications.

• Assessed site conditions and adjusted measurements for seamless installations, demonstrating attention to detail and problem-solving abilities.

• Streamlined material/equipment ordering processes, reducing costs and improving workflow efficiency.

• Provided technical support for hardware and software issues, ensuring smooth daily operations.
  

Crystal Lake Country Club

Outside Services & Caddie

• Proactively managed the bags and equipment of my regular golfers to ensure on time tee-off

• Efficiently managed cleaning used golf clubs and coordinated with pro shop to have bags ready for upcoming member tee times